Managed IT Services
Fully managed IT support, helpdesk, and infrastructure management for SMBs — predictable monthly pricing, no surprises.
24/7 Helpdesk
Round-the-clock support via phone, email, and chat — staffed by engineers, not call centers.
Proactive Monitoring
Real-time visibility across every device, server, and network node before issues become outages.
Lifecycle Management
Hardware procurement, refresh cycles, and end-of-life planning so you're never caught off guard.
Virtual CIO
Strategic IT leadership aligned to your business goals — without the executive salary.
What's Included
- 24/7 helpdesk with <1-hour response SLA
- Proactive monitoring & alerting across all endpoints
- Vendor management and license optimization
- Onboarding & offboarding automation
- Hardware procurement and lifecycle management
- Virtual CIO / IT strategy consulting
Managing IT infrastructure is a full-time job — and for most SMBs, it's a distraction from the work that actually grows the business. Afocal's Managed IT Services removes that burden entirely. We become your IT department: handling helpdesk tickets, managing vendors, monitoring infrastructure, and planning for the future.
Our engineers are on call 24/7 with a sub-one-hour response SLA. We don't outsource tickets to overseas call centers or auto-responders — every interaction is handled by a trained technician who knows your environment. From a forgotten password at 11pm to a server failure on a Monday morning, we're there.
What separates Afocal from traditional break/fix IT is our proactive posture. We monitor your environment in real time, catching anomalies before they become outages. We run patch cycles, enforce security baselines, and maintain a living documentation of your infrastructure. When something does go wrong, we already know about it — often before you do.
Pricing is flat-rate per seat. No surprise invoices, no hourly billing debates. You know exactly what you're spending, and we're incentivized to keep things running smoothly.
Technology Partners
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